Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through talmorin.com and fulfilled by TALMORIN, LLC. We currently provide delivery services to the United States, Europe, and other supported regions worldwide.

Delivery availability may depend on carrier coverage, local transportation conditions, customs requirements, and destination accessibility. Customers located in remote, rural, island, or difficult-to-service areas should contact us at care@talmorin.com before placing an order so we can help confirm delivery availability.

2. Order Processing Time

Orders are generally processed within 1–4 business days after successful payment confirmation. Business days exclude weekends and public holidays.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high order volume may require additional processing time. If a significant delay affects your order, we may contact you using the information provided during checkout.

3. Shipping Rates and Free Shipping

Shipping charges are based on the delivery destination and are shown below:

United States: Standard delivery is €3.99. Free standard delivery is available on eligible orders of €140.00 or more.
Europe: Standard delivery is €8.99. Free standard delivery is available on eligible orders of €189.00 or more.
Other Supported Regions: Standard delivery is €13.99. There is currently no standard free-delivery promotion for these destinations.

Free-delivery eligibility is generally determined using the order subtotal after discounts and before applicable taxes or other charges. Additional delivery charges may apply where special handling or remote-area services are required.

4. Estimated Delivery Time

After an order has been processed and handed to the carrier, estimated transit times are generally:

United States: approximately 3–8 business days.
Europe: approximately 5–12 business days.
Other Supported Regions: approximately 7–18 business days.

These timeframes are estimates rather than guaranteed delivery dates. Customs processing, local carrier operations, weather conditions, public holidays, transportation disruptions, remote destinations, and other circumstances outside our reasonable control may affect delivery time.

5. Shipping Address Information

Customers should review the recipient name, street address, postal code, city, region, country, phone number, and other delivery information carefully before completing an order.

If you notice an address error after placing an order, please contact us at care@talmorin.com as soon as possible. We will try to assist before the order is dispatched, but address changes or rerouting cannot be guaranteed once a parcel has entered the carrier network.

6. International Duties and Taxes

Orders delivered outside the United States may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

These charges are generally determined by local customs authorities and are not included in our standard shipping charges unless specifically stated during checkout. Where applicable, the recipient is responsible for paying these charges unless applicable law requires otherwise.

Customs inspections or clearance procedures may also extend the estimated delivery time.

7. Order Tracking

Once an order has been dispatched and tracking information becomes available, customers may use the tracking number provided with their order to follow delivery progress.

You can also visit our Track Order page to check the current status of your order.

Tracking information generally becomes visible within approximately 48–72 hours after dispatch or after the carrier first accepts and scans the parcel. Some carriers may require additional time before the first tracking update appears.

8. Damaged, Incorrect, or Incomplete Deliveries

If your parcel or decorative product arrives damaged, incorrect, defective, or with items missing, please contact us at care@talmorin.com within 48 hours of receiving your order.

Please include your order number and, where reasonably possible, clear photographs showing the outer packaging, shipping label, affected product, and any visible damage or missing contents. This information helps us review the issue and determine an appropriate solution.

9. Delayed, Lost, or Undeliverable Parcels

Delivery estimates may be affected by carrier delays, customs procedures, severe weather, public holidays, transportation interruptions, incorrect address information, or other circumstances outside our reasonable control.

If tracking shows no meaningful update for an extended period or indicates a delivery problem, please contact us at care@talmorin.com. We can review the available tracking information and assist with the appropriate next steps.

If a parcel is returned because the delivery address was incomplete or incorrect, delivery was refused, required import charges were not paid, or repeated delivery attempts were unsuccessful, additional delivery or return-related charges may apply where permitted by applicable law.

10. Returns and Shipping Questions

Shipping charges, delivery issues, and return shipping responsibilities may vary depending on the reason for a return. For detailed return eligibility, return procedures, refund processing, and related conditions, please review our Return & Refund Policy.

For questions about delivery availability, remote destinations, shipping charges, tracking, or an existing order, please contact us at care@talmorin.com or visit our Contact Us page.