We currently provide delivery services to the United States, Europe, and other supported regions worldwide. Delivery availability may depend on carrier coverage, local conditions, customs requirements, and destination accessibility.

Customers in remote, rural, island, or difficult-to-service areas may contact us at care@talmorin.com to confirm delivery availability.

Orders are generally processed within 1–4 business days after successful payment confirmation. Business days exclude weekends and public holidays.

Promotional periods, public holidays, or unusually high order volumes may occasionally require additional processing time.

Standard delivery to the United States is €3.99, with free standard delivery on eligible orders of €140.00 or more.

Standard delivery to Europe is €8.99, with free standard delivery on eligible orders of €189.00 or more. Delivery to other supported regions is €13.99, and there is currently no standard free-delivery promotion for those destinations.

Full details are available in our Shipping Policy.

After processing, estimated transit time is approximately 3–8 business days for the United States, 5–12 business days for Europe, and 7–18 business days for other supported regions.

These are estimates rather than guaranteed delivery dates. Customs processing, weather, carrier operations, public holidays, and destination conditions may affect delivery time.

Once your order has been dispatched and tracking information becomes available, you can use the tracking number associated with your order to follow its delivery progress.

You may also visit our Track Order page. Tracking information generally becomes visible within approximately 48–72 hours after dispatch or after the carrier first accepts and scans the parcel.

Orders delivered outside the United States may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or similar charges imposed by the destination country or local authorities.

These charges are generally the responsibility of the recipient unless applicable law requires otherwise. Customs processing may also affect delivery time.

If a product arrives damaged, incorrect, defective, or with items missing, please contact us at care@talmorin.com within 48 hours of receiving your order.

Your order number and, where reasonably available, photographs showing the product, packaging, shipping label, or reported issue may help us review the situation and determine an appropriate solution.

You may request a return within 30 days of receiving your order.

Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise. Return requests may be submitted by contacting us at care@talmorin.com.

Yes. Opening the packaging and reasonably viewing, handling, or temporarily positioning a decorative product indoors to evaluate its appearance, color, finish, dimensions, texture, or general suitability does not by itself affect return eligibility.

Return eligibility is primarily determined by whether the product remains complete, undamaged, unmodified, and in a condition suitable for resale.

Standard returns require decorative products to remain complete, undamaged, unmodified, and in a condition suitable for resale.

Products that have been permanently installed or mounted, painted, repaired, modified, intentionally altered, extensively used, scratched, stained, chipped, broken, deformed, or otherwise materially changed from their original condition may not qualify for a standard return.

If the return is caused by an incorrect product, confirmed defect, damage on arrival, missing item, or another issue for which we are responsible, TALMORIN, LLC will be responsible for the reasonable return shipping cost where a return is required.

For preference-based returns, such as a change of mind, appearance preference, color preference, dimensions preference, or simply no longer wanting the product, the customer is responsible for the return shipping cost.

Once an eligible return has been received and approved, the refund will be issued to the original payment method.

Approved refunds are generally completed within 7 business days. Business days exclude weekends and public holidays. After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to display the funds in your account.

Please see our Return & Refund Policy for complete details.

Depending on your location, device, account eligibility, and checkout availability, accepted payment methods may include Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.

The payment methods displayed at checkout are the methods currently available for your transaction.

Orders placed through talmorin.com are processed in EUR.

If your card or payment account uses another currency, your bank or payment provider may apply its own exchange rate or currency-conversion charges.

We use Stripe and PayPal to support secure payment processing. Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted between your browser and our website.

We do not store complete payment card numbers, CVV or CVC security codes, or magnetic-stripe data on our normal website systems. Stripe maintains payment-security controls designed to meet applicable PCI DSS requirements, and security measures such as tokenization and 3-D Secure may be used where supported or required.

More information is available in our Payment Policy.

Payments may fail or be declined because of incorrect billing information, insufficient funds, card restrictions, expired payment credentials, authentication requirements, security reviews, or restrictions applied by the payment provider.

Payment details can be reviewed with your bank, card issuer, PayPal, or relevant payment provider. If the payment appears successful but the order status seems incorrect, you may contact us at care@talmorin.com.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including restricted access, HTTPS connections, SSL/TLS encryption, secure payment integrations, software updates, and appropriate access controls.

Personal information is generally retained for no longer than one year from the date it is no longer actively required, unless a longer period is necessary for tax, accounting, chargeback, fraud-prevention, legal, or regulatory requirements.

Where the GDPR applies, eligible customers may have rights including access, correction, deletion, restriction, objection, and data portability. Please review our Privacy Policy for full information.

If your question is not answered here, please contact us at care@talmorin.com or visit our Contact Us page.

You may also review our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service for more detailed information.