Return & Refund Policy

1. Return Period

Customers may request a return within 30 days of receiving the order. Return requests submitted after the 30-day period are not accepted unless applicable law requires otherwise.

Before returning any product, please contact us at care@talmorin.com so we can review the request and provide the applicable return instructions and authorized return address.

2. Return Eligibility and Product Condition

To qualify for a standard return, decorative products should remain complete, undamaged, unmodified, and in a condition suitable for resale.

Opening the packaging and reasonably viewing, handling, or temporarily positioning a decorative product indoors for the purpose of evaluating its appearance, color, finish, dimensions, texture, or general suitability does not by itself affect return eligibility.

Products that have been permanently installed or mounted, painted, repaired, modified, intentionally altered, extensively used, scratched, stained, chipped, broken, deformed, or otherwise materially changed from their original condition may not qualify for a standard return.

3. Packaging and Included Items

Where reasonably available, original packaging, protective materials, labels, inserts, accessories, components, and other items supplied with the order may be included with the returned product.

Opening the original packaging for normal product inspection does not by itself affect return eligibility. Return eligibility is primarily determined by the condition of the product and the other requirements described in this policy.

4. Damaged, Incorrect, or Incomplete Orders

If a product arrives damaged, incorrect, defective, or with items missing, please contact us at care@talmorin.com within 48 hours of receiving your order.

Your order number and, where reasonably available, photographs showing the product, packaging, shipping label, or reported issue may help us review the situation and determine an appropriate solution.

Where the issue is confirmed to be caused by us or occurred before or during delivery, we will provide an appropriate remedy, which may include a replacement, refund, or other reasonable resolution depending on the circumstances.

5. Return Process

Return requests may be submitted by contacting us at care@talmorin.com within the applicable return period and providing the relevant order information.

After the request has been reviewed, we will provide the applicable return instructions and authorized return address where required.

Once the returned product is received, we will review its condition and confirm the return and refund status.

6. Return Shipping Costs

If the return is caused by an incorrect product, confirmed defect, damage on arrival, missing item, or another issue for which we are responsible, TALMORIN, LLC will be responsible for the reasonable return shipping cost where a return is required.

If the return is requested for personal reasons, such as a change of mind, appearance preference, color preference, dimensions preference, or the product no longer being wanted, the customer is responsible for the return shipping cost.

Original delivery charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

7. Refund Processing

Once an eligible return has been received and approved, the refund will be issued to the original payment method used for the order.

Orders paid through Stripe will be refunded through the original Stripe-supported payment method, and orders paid through PayPal will be refunded to the original PayPal payment method. Refunds are not normally redirected to a different card, account, payment service, or third-party payment method.

Approved refunds are generally completed within 7 business days. Business days exclude weekends and public holidays. After we issue the refund, the exact time it appears in your account may also depend on your bank, card issuer, PayPal, or other payment provider.

8. Refund and Return Assistance

We aim to handle return and refund requests fairly and clearly while keeping the process straightforward for our customers. If you have questions about return eligibility, product condition, return shipping, damaged products, or refund status, please contact us at care@talmorin.com.

For delivery times, shipping charges, tracking, international duties and taxes, or delivery-related information, please review our Shipping Policy. You may also visit our Contact Us page for additional assistance.